Returns & Refund Policy

Last Updated: September 2026

 

At Lofray's Rotation, every piece is thoughtfully selected and every look is intentionally styled. Many pieces in The Rotation are pre-owned, one-of-a-kind, and limited in availability.

Because of the curated nature of our boutique, we keep our return policy simple while still wanting you to feel confident in your purchase.

Boutique Purchases

 

Eligible purchases may be returned within 7 days of delivery for store credit.

We do not offer refunds to the original form of payment.

 

To be eligible for store credit, items must:

• Be returned within 7 days of delivery

• Be unworn and unused

• Be free of makeup, perfume, stains, odors, or other signs of wear

• Be unwashed and unaltered

• Be returned in the same condition in which they were received

Because our pieces are pre-owned, original designer tags may not be present. Each item is carefully inspected and described before being listed.

If a piece has notable signs of previous wear, those details will be disclosed in the product description.

Styled Looks

 

Lofray's Rotation specializes in complete, curated looks rather than simply individual pieces.

When a look is purchased as a complete outfit, all pieces included in the look must be returned together in order to receive store credit.

Because many of our looks contain one-of-a-kind pieces, we cannot guarantee that the same item or size will be available for an exchange.

Instead, eligible returns will generally be issued as Lofray's Rotation store credit, allowing you to select another piece or look when you're ready.

Before You Purchase

 

Because many of our pieces are pre-owned and unique, fit and measurements may vary by designer, fabric, and silhouette.

We provide available sizing and measurement information on each product page and strongly encourage you to review it before purchasing.

Not sure whether something will fit?

Reach out before purchasing. We're happy to help you assess sizing and fit whenever possible.

We want you to purchase something because you genuinely love it—not because you're hoping it works.

Styling Services

 

Styling services, including the Wardrobe Edit, are separate from boutique purchases.

Styling fees are non-refundable once the service has been completed, as they compensate for the dedicated time, preparation, and expertise involved in creating your personalized experience.

If you need to reschedule a styling appointment, please contact Lofray's Rotation as soon as possible and we'll do our best to accommodate you.

Damaged or Incorrect Items

 

We carefully inspect every item before it leaves Lofray's Rotation.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photographs of the item and packaging.

We'll review the situation and work with you to determine the appropriate resolution, which may include a replacement, exchange, or store credit.

Final Sale

 

Certain items may be designated Final Sale due to their condition, pricing, or special nature.

Final Sale items are not eligible for return, exchange, or store credit unless they arrive damaged or are incorrect.

Any Final Sale designation will be clearly stated before purchase.

Return Shipping

 

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning an item, as Lofray's Rotation cannot be responsible for items lost in transit.

Store Credit

 

Approved returns will be issued as Lofray's Rotation store credit.

Store credit does not expire and may be applied toward a future boutique purchase.

Store credit is not redeemable for cash.

Questions

 

We want you to feel confident in every purchase.

If you have questions about sizing, measurements, condition, styling, or a particular piece before purchasing, please reach out: curated@lofraysrotation.com

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