Last Updated: October 2026

 

At Lofray’s Rotation, every piece is thoughtfully selected, and every collection is curated with intention. From distinctive wardrobe finds to cohesive looks designed to inspire, we believe getting dressed should feel personal.

Because our collections may include pre-owned, one-of-a-kind, and limited-availability pieces, we have established the following return policy to provide clarity while honoring the unique nature of our boutique.

Boutique Purchases

Eligible boutique purchases may be returned within 7 calendar days of delivery for store credit. We do not offer refunds to the original form of payment, except where required by applicable law.

To qualify for store credit, returned items must:

• Be shipped back within the 7-day return window.

• Be unworn, unused, and unwashed.

• Be free of makeup, perfume, stains, odors, and other signs of wear.

• Be unaltered and returned in the same condition in which they were received.

• Include any original packaging, accessories, or accompanying pieces that were included with the order, where applicable.

Please contact us at curated@lofraysrotation.com before sending a return so we can provide return instructions.

Lofray’s Rotation features both new and pre-owned pieces. Original designer tags may not be present on pre-owned items. Any notable signs of previous wear will be disclosed in the product description to help you make an informed purchase.

Items that do not meet the eligibility requirements may be declined for store credit.

Curated Looks & Complete Outfits

At Lofray’s Rotation, clothing is thoughtfully selected not only for its individual appeal but also for how pieces work together to create a complete look.

If you purchase a complete outfit or curated look as a single set, all pieces included in that set must be returned together to qualify for store credit. Individual pieces purchased separately are subject to the standard boutique return policy.

Because many of our pieces are limited in quantity or one of a kind, exchanges for the same item, style, or size cannot be guaranteed. Eligible returns will generally be issued as store credit, allowing you to explore another piece or future Rotation.

Before You Purchase

Fit, measurements, fabric, and silhouette may vary by designer and garment. We encourage you to review the product description, available measurements, sizing information, and condition details before placing your order.

Have a question about fit, styling, or how a piece may work with your wardrobe? Contact us before purchasing. We are happy to help whenever possible.

Our goal is to help you choose pieces you genuinely love and feel confident wearing.

Personal Styling Services

Personal styling services, including the Wardrobe Edit and other personalized styling experiences, are separate from boutique merchandise purchases.

Styling fees are non-refundable once the service has been completed, as they compensate for the time, preparation, and expertise involved in delivering your personalized experience.

If you need to reschedule a styling appointment, please contact us as soon as possible. We will do our best to accommodate your request.

Any service-specific booking, cancellation, or rescheduling terms provided at the time of booking will also apply.

Damaged, Defective, or Incorrect Items

Every item is carefully inspected before shipment. If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at curated@lofraysrotation.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging where applicable.

We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, store credit, or refund where required by applicable law.

Please do not send an item back before contacting us for instructions.

Final Sale

Certain items may be designated Final Sale because of their condition, pricing, or limited availability. Final Sale status will be clearly disclosed before purchase.

Final Sale items are not eligible for return, exchange, or store credit, except where required by applicable law or when an item arrives damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs for eligible returns unless the item received was damaged, defective, or incorrect.

We recommend using a shipping method that includes tracking and retaining proof of shipment. Lofray’s Rotation cannot guarantee receipt of a return until it has been delivered to us.

Store Credit

Approved returns will be issued as Lofray’s Rotation store credit. Store credit may be applied toward eligible future boutique purchases and does not expire, subject to applicable law.

Store credit is not redeemable for cash except where required by applicable law.

Questions

We want you to feel confident in your purchases and your experience with Lofray’s Rotation.

For questions about a product, return eligibility, sizing, condition, or personal styling services, please contact:

Email: curated@lofraysrotation.com

Thank you for supporting Lofray’s Rotation and our thoughtfully curated approach to personal style.

 

Styled Looks, On Rotation.

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